Help Desk Cavalry Blog

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Get Help, Not Put on Hold

b2ap3_thumbnail_onhold400.jpgSince the dawn of technical support, it has been a running cliche that when you need to call customer service, especially technical support, you are going to wait. And wait. It starts with a clunky automated phone system that sends you in circles, followed by a triathlon of phone hand offs where you answer a bunch of basic questions repetitively. Pretty annoying, right?

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4 Security Threats to Lookout for in 2013

b2ap3_thumbnail_threat400.jpgTechnology can change in an instant. The popularity of mobile devises and tablets has grown exponentially in a very short amount of time. In fact, having a tablet, smartphone, laptop and desktop is not an unusual occurrence, especially for small and medium business owners who are, essentially, always on the clock. And so, it stands to reason that threats and security are also evolving along with technology.

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Get the Internet Speed that You are Paying For

speedtest400.jpgWhich is worst, fingernails scraping down a chalkboard or slow internet? A person who would answer the former has likely never experienced internet speeds in excess of 1 Mbps. It is a proven fact that faster is better. Before you decide to complain to your Internet Service Provider (ISP) or even switch providers, make sure that you are informed about what your internet speed is and should be.

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Network Security Stretched with BYOD and BYOA

byodrevolutionWith 46% of American adults owning a smartphone, the Bring Your Own Device (BYOD) to work revolution is here to stay. BYOD may be convenient for employees, but it also presents challenges for IT network security. To complicate the matter further, we are now seeing a new revolution with Bring Your Own Application to work (BYOA).

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Too Much Technology for Tom Haverford

TomHave400.jpgIn NBC's comedy "Parks and Recreation," the character Tom Haverford portrays what it is like to love technology a little too much. We are definitely guilty of loving technology more than the casual consumer, and if we lost sight of our priorities, then like Tom, we too might become consumed by our technology.

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  • 2015 Year in Review--What Just Happened?

    What an incredible year 2015 was here at Help Desk Cavalry. We want to thank each and every one of you for being a part of our milestone year. During 2015, HDCav strategically increased personnel and its technology infrastructure to better support our clients. HDCav acquired Pro-Action I.T. based in Poulsbo and Bainbridge Island, and inherited their office in Poulsbo. Additional staff was added during the year including: Matt Hadlock, Luke Lucas, Brandon Hansen, Armand Cote, and Sarah Dennica Bingham. We hear that you are all enjoying working with them as much as we enjoy having them on our team. 

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