Help Desk Cavalry Blog

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Client Spotlight — American Financial Solutions

Screen shot 2016 11 02 at 5.56.33 PMAmerican Financial Solutions (AFS) is a non-profit credit counseling agency that offers a variety of services including, credit and budget counseling, financial education, debt management solutions, bankruptcy counseling, student loan counseling, foreclosure prevention and pre-purchase housing counseling.  AFS was established in 1999, and opened their counseling center in Bremerton in 2001 and began offering their services throughout most of the United States.  Despite their national reach, AFS has a family feel and several staff members who have been with them for fifteen years or more. Furthermore, by making Kitsap their home, they have become well-known in the local community an...
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Featured Product — Lenovo ThinkPad laptops

keyboard 1747081 640Lenovo makes some of the best business grade PC Laptops on the market, and Help Desk Cavalry is proud to offer them as a solution to our customers. Thinkpad Laptops are built for business, with many models to fit different needs and budgets. For example, the E560 is a great balance between power and cost. Powered by Intel's 6th generation processors, 8GB of Running Application Memory (RAM), and available solid state hard disk. It features a large 15.6 inch display and full keyboard with 10 key numeric pad. If you are looking for the ultimate in streamlined laptops, the X-1 Carbon is a great choice. It features a carbon fiber case that is tough yet weighs less than 3 pounds. Portability does...
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Technology Focus — Uninterrupted Power Supply Systems

thunder 1645378 1280Workstations, servers, and every other piece of office technology have one thing in common: they require a source of constant, stable power. Power cuts and voltage fluctuations can spell doom for computers, so we should never make the mistake of running our equipment without a UPS system. A UPS system or an Uninterrupted Power Supply system is the best bet in order to protect your computers from power issues. Often, power cuts not only lead to the loss of data, they may also damage the internal hardware components of the computer. UPS systems also protect against surges and spikes which can be just as damaging to delicate electronics. Whenever there is an overload of the main power line, th...
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Employee Spotlight — Kim Branner

KimBrannerKim Branner has been working for Help Desk Cavalry for about 4 months as our service coordinator, also known as dispatch. Kim has over 15 years of customer service and agent management experience which she uses to improve the process of assigning tickets to our technicians smoothly and more accurately. Kim enjoys a good challenge and learning new things. She stands ready to process every email, call, and notification that comes in to Help Desk Cavalry and improves her methods almost every passing week.  As the front line of our Help Desk, she is truly an asset to our company! Kim spends her free time with her brand new puppies and playing video games. She has played in several Major Lea...
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November 2016 Events

autumn 1072827 640November looks like it's going to be a great month for networking, take a look at the upcoming community events. Thursday November 10th 5:00pm to 7:00pm Bremerton Green Drinks. A lively mixture of people from NGOs, academia, government and business. Come along and you'll be made welcome. It's a great way of catching up with people you know and also for making new contacts. Everyone invites someone else along, so there’s always a different crowd, making Green Drinks an organic, self-organizing network. More Information Friday November11th 9:00 a.m. – 1:00 p.m. Veterans Day Celebration. Local Kitsap County organizations work together every year to host what they describe as the largest Vet...
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  • 2015 Year in Review--What Just Happened?

    What an incredible year 2015 was here at Help Desk Cavalry. We want to thank each and every one of you for being a part of our milestone year. During 2015, HDCav strategically increased personnel and its technology infrastructure to better support our clients. HDCav acquired Pro-Action I.T. based in Poulsbo and Bainbridge Island, and inherited their office in Poulsbo. Additional staff was added during the year including: Matt Hadlock, Luke Lucas, Brandon Hansen, Armand Cote, and Sarah Dennica Bingham. We hear that you are all enjoying working with them as much as we enjoy having them on our team. 

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