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Another Look Behind the Scenes with Help Desk Cavalry

HDC YearInReview

Part two of our company structure...  We have three core divisions within Help Desk Cavalry.  These divisions are Remote Services (a.k.a. Help Desk Team), Onsite Services (a.k.a. Project Team), and System Services (a.k.a. Behind the Curtain Team).  Last month, we discussed the Help Desk Team.  This month, we want to share a little more about our Project Team.  

Our Project Team are the people you see at your office, hence the Onsite Services.  This Team focusses on sales, onboarding new clients and refreshing existing equipment, hands on support services, as well as account management.  Once a client has agreed to partner with Help Desk Cavalry, our Project Team goes through a thorough process to ensure we replace questionable equipment, document the environment and paint a picture so that the Help Desk Team can support the new client remotely without ever setting foot onsite.  This process has taken years to polish and includes everything from software and hardware details to vendor contacts and permissions.  The better job we do up front, the better service our clients experience for years to come.  As we continue to improve our services, we realized that an occasional visit from our technicians is in everyone’s best interest.  So, we are in the process of scheduling drop-by visits just to see if there are issues our clients have that they are not reporting.  We truly believe in the partnership between us and our clients and that we are part of their team.  By visiting more often, we feel that our partnership will only become stronger.  We are eager to hear your feedback in the months to come!

November 2017 Events
Client Spotlight — Island Fitness
 

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Sunday, 17 December 2017

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  • 2015 Year in Review--What Just Happened?

    What an incredible year 2015 was here at Help Desk Cavalry. We want to thank each and every one of you for being a part of our milestone year. During 2015, HDCav strategically increased personnel and its technology infrastructure to better support our clients. HDCav acquired Pro-Action I.T. based in Poulsbo and Bainbridge Island, and inherited their office in Poulsbo. Additional staff was added during the year including: Matt Hadlock, Luke Lucas, Brandon Hansen, Armand Cote, and Sarah Dennica Bingham. We hear that you are all enjoying working with them as much as we enjoy having them on our team. 

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